Costumer service value


During your first meeting we will clarify what needs to be done and how we will help you.

  • In the first meeting we offer as much clarity as possible about your perspective and the steps to be taken to achieve your goals.

  • Based on the first interview, we make a personal step-by-step plan that provides insight into:
    • How do we help you?
    • What do we expect from you?
    • How long does the step take?

      We will send you the step-by-step plan after the first interview, so that you know where you stand.

  • We update the step-by-step plan in every contact with you, so that you keep grip on the process.

  • We know better than anyone that there is a lot coming at you and that this situation is new and unknown to you. That is why it is very important that we always communicate with you in clear language. Our letters are therefore written by employees who are trained to explain difficult matters in a way that is easy to understand.