Working together on sustainable recovery

About mender

Mender helps people with arrears on their way to sustainable recovery, so that they do not get into arrears again. The base of our strategies is always that the customer can keep its home. At Mender we work in a completely transparent way and we strive for a healthy financial future for the customer. Mender is the new name of HypoCasso.

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Our customer service values

Mender works according to its six customer promises. Below you can see which customer promises there are and what they mean for you.

Clarity

During your first meeting we will clarify what needs to be done and how we will help you.

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Dedicated contact person

A dedicated contact person, focused on your situation and needs.

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Personal

we put your personal situation and wishes first, whenever we interact with you.

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Financial space

Never pay more than your situation allows, so you can live your live.

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Cost-conscious

Never any unnecessary cost, such as legal collection fees.

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Expertise

Always in contact with committed expert with a mandate to act.

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Mission

Our mission is sustainable recovery ofarrears on mortgages. If necessary, we even help consumers from a broader perspective. We do this by getting to the essence of the problem and by making real contact. Mender offers a generic service, but we strive for a suitable solution for all parties.

Vision

Mender continues to develop itself, is proactive and innovative. Our ambition is to remain the centre of expertise for prevention and arrears management. We continuously work on improving our services.

Core values

Our core values are: together, result-oriented, open and ambitious. We take responsibility together, with the lender and the customer. In addition, we act proactively and create a safe environment for everyone. We set ourselves ambitious goals to achieve a win-win situation for all parties involved. A solution that is aimed at sustainable recovery. The base of our strategies is always that the customer can keep its home.